Managing people is the most challenging part of many people’s roles. The capacity to find potential, communicate effectively and develop performance is what a manager’s role is all about. It is the key to understanding today’s ever changing workplace – and workforce.

With 85% to 95% of performance issues generated by attitudinal aspects of performance (not skills and knowledge factors!), managers need to know how to manage and communicate in challenging situations.

APA Training & Development provides programs that work on identifying strategies to achieve results and a positive work environment.

The programs will be tailored to suit the client’s culture and needs. All sessions focus on communication, practical strategies and tangible outcomes.

Key elements for a Managing People program can include:

• Managing others - what it takes to be a successful manager

• Management and Leadership

• Your own management style and approaches – all about you

• Impact and possibilities of varied management approaches

• Communication – principles and practice including emotional intelligence

• Performance – what it takes to get the best possible results

• Feedback – practical strategies and tools

• Managing difficult performance – case studies and solutions

• Dealing with conflict

• Delegation

• Great Expectations – managing yours and your teams

• Planning for Managers

• Coaching for successful performance

• Diversity in your team – insights and strategies (including Gen X&Y)

• Motivation for results

• Managing people through Change